Why Backup?

Someday you're going to get caught with some sort of hardware or software failure,
and now there is ransomware that encrypts your data!

"You could do what I did - rush to put my bag in the car boot, find I left my keys upstairs, put bag down behind car, rush back with the keys and jump into the car and reverse over my bag - with computer inside."
says Bernhard Kirschner, director of BaQapp Pty Ltd.

There are an infinite number of ways to lose the essential data, software and systems in your computer.

why Backup
  • 78% of computer hard drives will survive about 4 years, and then fail at a rate of about 12% per year as per a Backblaze report "How long do disk drives last?".
  • When SSD storage fails, the loss of data is usually total without any way to recover.
  • You might be attacked by ransomware and find that the price is excessive and it could take weeks to return your data, and then even if you pay the ransom, the computer and its data might not be usable.
  • You might be attacked by a virus or malware that destroys not only your operating system but your data.
  • You could lose your computer, and if you don't have a backup, you have lost have your data.
  • You might even decide to install a program that is supposed to improve your computer's performance, and then you cannot get your computer to restart, losing all your data and settings."I did that also" says Bernhard Kirschner.
  • If your hard drive fails you are unlikely to be able to recover any or all your data, even after spending thousands of $!
"That happened to me also. No wonder I looked for the best backup and disaster recovery system available" says Bernhard Kirschner.

About Insurance

You probably have household insurance. What if your home is destroyed by fire? You might have rescued your photos, papers, even your computer.

The insurance company might pay you to build a new home, even to replace most of the contents. You will spend weeks replacing clothes, furniture, kitchen ware and months and even years rebuilding the home. But what about all the little things that you could not insure, the watch from grandpa, the crockery from grandma?

Imagine if your insurance policy gave you an exact copy of your home, a clone, with everything back as it was just before the fire, the pictures, the linen, the watch, the crockery, all within minutes.

That is the difference between backing up just your data and backing up everything using BaQapp

There are many degrees of backup

  • If you were lucky you will have most of your important files, documents, pictures saved on another hard drive, USB, CD, tape, the cloud, but maybe not the latest data.
  • If you were lucky and reasonably wise you will have most your current data saved somewhere.
  • If you were wise all your data will be easy and quick to access.
  • If you were really wise you would even have backups of your operating system, settings and programs so that you can recover your entire computer quickly.
  • If you were super wise you would even have a system in place that creates backups of everything, automatically, and lets you know if you backups are not being made, just like BaQapp

BaQapp Cost

The BaQappBoxx is a ready to run backup appliance or downloadable BaQappVM with its own Linux Operating System that installs in a Virtual Machine to backup all or selected endpoints.

When you buy BaQapp, it is yours to use for multiple endpoints - forever!
Your BaQapp software comes with FREE upgrades until at least December 2018.

Download your own free 30 day fully functional BaQappVM for multiple endpoints.

Download BaQapp Now

The BaQappBoxx will work with almost any attached or enclosed hard drive of any size, however very old drives tend to be unreliable or draw too much power when powered from the BaQappBoxx USB port.
Extra suitable hard drives can be added to provide the option of a RAID setup or a clone drive.

Although BaQapp is easily installed with the supplied instructions, help is available from
BaQapp, one of our resellers or your IT supplier who can assist with hardware and installation.


BaQapp monitoring and reporting service

BaQapp reporting is the BaQapp service where you will receive regular consolidated reports on the status of all the endpoints included in the backup. These reports clearly display when the last file and images were completed, and highlighting endpoints that are overdue for backup. These reports are created independently of whether your BaQapp backup appliance is working or not.
The reporting service includes all BaQapp software updates.


BaQappBoxx-LC $399
BaQappBoxx-i3 $599

for bigger networks
  • The BaQappBoxx-LC is suggested for networks of less than 6 endpoints, while the BaQappBoxx-i3 is best for larger networks
  • Backs-up unlimited endpoints
  • This is a ready to run network attached backup appliances with installed BaQapp and OS
  • Available to order with external USB 1TB, 2TB or 4TB storage or supply your own storage
    BaQapp Monitoring Service
  • More information
    Buy Now


For installation on
Virtual Machines $299
Suitable x64 PCs $299
  • Download the easy to install BaQapp network backup software with O/S for installation in your own virtual O/S or x64 PCs
  • Backs-up unlimited endpoints
  • FREE TRIAL installs in suitable PCs with storage or virtual systems using existing hardware
    BaQapp Monitoring Service
  • More information
    Buy Now
  • FREE 30 day Trial of BaQappVM



$11 per month
  • $99 when paid annually
  • The backup monitor checks if your backups are current and alerts you if not.
  • Email or SMS alerts are sent when backups have not been made as scheduled
  • Technical support and advice is available
  • Peace of mind to know your backups are occurring
  • Buy Now

BaQapp Installation and Setup

Installation in a physical or virtual environment

BaQapp is both an application and an Operating System (OS) enabling you to create a NAS backup appliance that will backup all or any PC or Server on the network.

BaQapp is not the usual type of software that is installed in your PC.
BaQappVM is preconfigured software and OS that is installed in a Virtual Machine with its own storage, or in the virtual 'partition' of a x64 computer or server that has been created under a VM application. Detailed installation instructions are provided with your BaQappVM download.

Installation in a virtual computer

If the PC or Server that you wish to use as the backup appliance is running as a virtual machine, you just select, download and install the BaQappVM that is compatible for the installed virtual software.

If there is no installed virtual machine, you will need to first install an open source or commercial virtualization product like Microsoft Hyper-V, VMware ESXI and Oracle VM VirtualBox.

Installation in a physical computer

There is a version for PC with Intel compatible processors, BaQapp-x64 which can be installed in most x64 processors.
This will work in most x64 PCs, but may require the installation of drivers for the PC unit.

Since BaQapp is supplied with its own operating system, all that is required is to download BaQapp and then copy or install it in one of the following ways.

Installation in a x64 computer
Contact us for the download 'BaQapp-x64' and install in the boot partition on the storage drive where it will start automatically when booted.
Alternatively BaQapp can be installed on a USB and the computer set to start from the USB with BaQapp starting automatically when booted. This will enable you to use all internal and attached drives as storage.
Installation in an ARM computer
Download BaQapp for each particular type of ARM computer and then copy onto a quality 16GB+ SD card which is inserted in the ARM computer where it will start automatically when booted.

BaQapp setup and operation

Once BaQapp is installed just follow the supplied instructions to access BaQapp through your web browser and insert your passwords and optional email for your global reports and to select your storage medium.

You will also need to insert a small agent or App in each endpoint that you wish to backup.

Backup will automatically start backing up files and images as per the default settings which can be easily changed.

ARM Appliances

The BaQappBoxx-LC is supplied as a pre-configured ready to run ARM based Backup Appliances

For plug and play simplicity buy a ready to run BaQappBoxx

The BaQappBoxx-LC is a ready to run ODROID XU4 with BaQapp pre-installed complete with cables, manual, and Recovery CD and USB. The ODROID XU4 is an 8 Core processor single board processor a little larger than a credit card, with USB3 supplied in a case and with a 5V (Australian) power supply.

The ODROID is one of the fastest ARM processors, with 2 USB3 connectors with sufficient power to directly power most USB powered hard drives.

ARM Appliances

BaQappBoxx Costs

The ready to run BaQappBoxx can be bought directly from BaQapp or directly from authorised suppliers. Branded BaQappBoxx products are priced and packaged as follows:

BaQappBoxx with the ODROID-XU4 in a BaQapp branded case will cost Aus $399.00 including installed BaQapp with unlimited endpoint registration.


The following describes some of the definitions used on this site.

What does "backup" mean?

From Wikipedia, the free encyclopaedia: "In information technology, a backup, or the process of backing up, refers to the copying and archiving of computer data so it may be used to restore the original after a data loss event. The verb form is to back up in two words, whereas the noun is backup. It is recognised that disks are an inherently unreliable component of computer systems. It is important to recognise the limitations and human factors involved in any backup scheme."

Backups have two distinct purposes - Recovery and Archiving

The primary purpose is to recover data after its loss, be it through data deletion or corruption. A 2008 survey found that 66% of respondents had lost files on their home PC. The secondary purpose of backups is to recover data from an earlier time, according to a user-defined data retention policy, typically configured within a backup application for how long copies of data are required.

Bare Metal Recovery

Bare-metal restore is a technique in the field of data recovery and restoration where the backed up data is available in a form which allows one to restore a computer system from "bare metal", i.e. without any requirements as to previously installed software or operating system.

Typically, the backed up data includes the necessary operating system, applications and data components to rebuild or restore the backed up system to an entirely separate piece of hardware. In some configurations, the hardware receiving the restore needs to have an identical configuration to the hardware that was the source of the backup, although virtualization techniques and careful planning can enable a bare-metal restore to a hardware configuration different from the original.

Disk imaging applications enable bare-metal restores by storing copies (images) of the entire contents of hard disks to networked or other external storage, and then writing those images to other physical disks. The disk image application itself can include an entire operating system, bootable from a live CD or network file server, which contains all the required application code to create and restore the disk images.

Simple data backups application data, but NOT the applications NOR the operating system are backed up or may be restored as a unit.

Bare-metal restore differs from local disk image restore where a copy of the disk image, and the restoration software, are stored on the computer that is backed up, so if the drive is lost, so is the local backup.

Btrfs - (BetterFS or ButterFS)

Btrfs is a relatively new but stable Linux file system that is supported by Oracle, that offers many features, including deduplication and faster backups. Btrfs offers improvements in scalability, reliability, and ease of management.
We believe that Btrfs is used by Facebook and other major users.

Cloud computing, Hybrid Cloud and Private Cloud Computing

Although the strict description of Cloud computing involves computing over a network, whereas program or application may run on many connected computers at the same time, the term is commonly used to describe any application, including the storage of data over the internet.

The Cloud is usually the description for services accessible by anyone over the network, while Private Cloud means that the data is stored on computers that are only accessible to the owners of those computers.

"A cloud-based service is great for giving you offsite (remote) backup and can be configured to set-and-forget, but they are relatively restricted in their capacity due to internet transfer speed and ongoing subscription costs for sizeable backups."

A hybrid cloud is a cloud computing environment in which an organization provides and manages some resources in-house and has others provided externally. For example, an organisation might use a public cloud service, such as Amazon Simple Storage Service (Amazon S3) for archived data but continue to maintain in-house storage for operational customer data.

The hybrid approach allows a business to take advantage of the scalability and cost-effectiveness that a public cloud computing environment offers without exposing mission-critical applications and data to third-party vulnerabilities. This type of hybrid cloud is also referred to as hybrid IT.

To be effective, a management strategy for hybrid cloud deployment should address configuration management, change control, security, fault management and budgeting. Because a hybrid cloud combines public cloud and private data center principles, it's possible to plan a hybrid cloud deployment from either of these starting points. Picking the better starting point, however, will make it easier to address business goals. A primary goal of a hybrid cloud deployment should always be to minimize change. No matter how similarly a public and private cloud are matched, design differences will inevitably exist. The greater the differences between the cloud environments, the more difficult it will be to manage multiple clouds as a single entity.

BaQapp is NOT a hybrid cloud system, although it can supplement the hybrid cloud by holding some or all the cloud data onsite for access in an emergency should the cloud data not be accessible.

Backing up locally to an external hard drive or network attached storage (NAS) offers you far greater speed and capacity, automatic scheduled backups and no ongoing costs. Even if you use a cloud-based service for only your most important documents (some services are free up to 2GB or more of storage) you can't beat the reassurance of having a readily accessible second copy at hand and the storage capacity to hold all your files easily, just in case. Digital photos and videos are the "photo shoebox" of the digital era and are irreplaceable. They also typically take up many gigabytes of storage. So you need a regular, automated backup for your peace of mind.

Deduplication and Compression

In computing, data deduplication is a specialised data reduction technique for eliminating duplicate copies of repeating data. This technique is used to improve storage utilisation and can also be applied to network data transfers to reduce the number of bytes that must be sent. In the deduplication process, unique chunks of data, or byte patterns, are identified and stored during a process of analysis.

As the analysis continues, other chunks are compared to the stored copy and whenever a match occurs, the redundant chunk is replaced with a small reference that points to the stored chunk. Given that the same byte pattern may occur dozens, hundreds, or even thousands of times (the match frequency is dependent on the chunk size), the amount of data that must be stored or transferred can be greatly reduced.

This type of deduplication is different from that performed by standard file-compression tools,such as LZ77 and LZ78. Whereas these tools identify short repeated substrings inside individual files, the intent of storage-based data deduplication is to inspect large volumes of data and identify large sections – such as entire files or large sections of files - that are identical, in order to store only one copy of it. This copy may be additionally compressed by single-file compression techniques.

For example a typical email system might contain 100 instances of the same 1 MB (megabyte) file attachment. Each time the email platform is backed up, all 100 instances of the attachment are saved, requiring 100 MB storage space. With data deduplication, only one instance of the attachment is actually stored; the subsequent instances are referenced back to the saved copy for deduplication ratio of roughly 100 to 1.

Disaster Recovery

Though backups popularly represent a simple form of disaster recovery, and should (and with BaQapp they are,) part of a disaster recovery plan, not all backups can be considered disaster recovery.

One reason for this is that not all backup systems or backup applications are able to reconstituted computer system or other complex configurations such as a computer cluster, active directory servers, or a database server, by restoring only data from a backup. BaQapp includes the ability to recover all the data to all the backed up computers, including Bare Metal Recovery.

Disk images

Disk images, in computing, are computer files containing the contents and structure of a disk volume or an entire data storage device, such as a hard drive. A disk image is usually created by creating a sector-by-sector copy of the source medium, thereby perfectly replicating the structure and contents of a storage device. As disk images contain the contents of entire disks, they can be huge. Some disk imaging utilities omit unused space from source media, or compress the disk they represent to reduce storage requirements.

Disk Mirroring or RAID

Mirroring is a technique to allow a system to automatically maintain multiple copies of data so that in the event of a disk hardware failure a system can continue to process or quickly recover data, or allow data to be recovered. Normally data is mirrored onto physically identical drives.


An endpoint can be any device that has the capability to connect to your network. Common examples include desktop computers, laptops, smart phones, tablets, printers, and point-of-sale (POS) terminals, etc.. BaQapp can backup desktop computers, servers, laptops and servers operating under Windows Vista onwards, Macintosh OS 10.11.3 or later and selected Linux OS.

Geographic redundancy

A good backup system will also provide Geographic redundancy, where the additional backups are stored in a different location to the data and primary backup. BaQapp allows a simple clone of all the backup data to be created and stored offsite, as well as the uploading of backups to the cloud.

Before data is sent to a storage locations, it is selected, extracted, and manipulated. Many different techniques have been developed to optimize the backup procedure. These include optimisations for dealing with open files and live data sources as well as compression, encryption, and de-duplication, among others. Every backup scheme should include dry runs that validate the reliability of the data being backed up.

What is Malware?

Malware is malicious software which carries out damaging activities to your PC such as stealing your personal information and address book, inundating your browser with pop-up advertising, spamming your email inbox with advertising and/or phishing emails, using your computer behind-the-scenes to broadcast pornography files, slowing down or crashing your computer, and more. Ransomware described below is a form of malware.

NAS - Network-attached storage

Very simply a NAS consists of one or more hard drives controlled by a computer type operating system that automatically back-up files from servers or other computers on the network.

BaQapp is a NAS unit with features not usually found in off the shelf NAS units.

NAS units cost from $150 to tens of Thousands of dollars. In many cases a simple NAS unit together with a Cloud service will satisfy the needs of most users. BaQapp Pty Ltd can recommend several simple off the shelf NAS systems available at Office Works and other retailers where backup needs can be satisfied simply.

Network-attached storage (NAS) is file-level computer data storage connected to a computer network providing data access to a heterogeneous group of clients. NAS not only operates as a file server, but is specialized for this task either by its hardware, software, or configuration of those elements. NAS is often manufactured as a computer appliance - a specialized computer built from the ground up for storing and serving files - rather than simply a general purpose computer being used for the role.

NAS devices are gaining popularity, as a convenient method of sharing files among multiple computers. Potential benefits of network-attached storage, compared to file servers, include faster data access, easier administration, and simple configuration.


Ransomware is a class of malware which restricts access to the computer system that it infects,and demands a ransom paid to the creator of the malware in order for the restriction to be removed. Some forms of ransomware encrypt files on the system's hard drive (cryptoviral extortion), while some may simply lock the system and display messages intended to coax the user into paying.

While initially popular in Russia, the use of ransomware scams has grown internationally; in June 2013, security software vendor McAfee released data showing that it had collected over 250,000 unique samples of ransomware in the first quarter of 2013 — more than double the number it had obtained in the first quarter of 2012.

Ransomware typically propagates as a trojan like a conventional computer worm, entering a system through, for example, a downloaded Zip and recently Word files (known as Locky) or a vulnerability in a network service. The program will then run a payload: such as one that will begin to encrypt personal files on the hard drive. More sophisticated ransomware may hybrid-encrypt the victim's plaintext with a random symmetric key and a fixed public key.

The malware author is the only party that knows the needed private decryption key. Some ransomware payloads do not use encryption. In these cases, the payload is simply an application designed to restrict interaction with the system, typically by setting the Windows Shell to itself, or even modifying the master boot record and/or partition table (which prevents the operating system from booting at all until it is repaired).

Ransomware payloads utilize elements of scareware to extort money from the system's user. The payload may, for example, display notices purportedly issued by companies or law enforcement agencies which falsely claim that the system had been used for illegal activities, or contains illegal content such as pornography and pirated software or media. Some ransomware payloads imitate Windows XP's product activation notices, falsely claiming that their computer's Windows installation is counterfeit or requires re-activation.

These tactics coax the user into paying the malware's author to remove the ransomware, either by supplying a program which can decrypt the files, or by sending an unlock code that undoes the changes the payload has made. These payments are often delivered using either a wire transfer, premium-rate text messages, through an online payment voucher service such as Ukash or Paysafecard, or most recently, the digital currency Bitcoin.
Taken from Wikipedia
See our PRESS pages for summaries and a comprehensive selection of published articles on Ransomware.


Whaling is a targeted attack, one that relies on a significant prior research into a target organisation, to identify the attacker’s victim and the organisational hierarchy around them. Whaling attacks—like the one that hit US networking technology company Ubiquiti in 2015, resulting in $46 million in losses—use email sent from spoofed or similar-looking domain names. Emails appearing to be sent from the CEO or CFO are used to trick finance staff into making fraudulent wire transfers to the attackers. Whaling emails are more difficult to detect because tthere is no malicious hyperlink or attachment, and rely solely on social-engineering to trick their targets. The attackers research their victims to a much greater extent than usual, social media provides much of the information together with the company website give a much clear picture of senior execs in the target organization. Whalers do not need to use malware or have any technical expertise to exploit your organization. As a result the barriers to entry for this type of cyber-crime are painfully low. As whaling becomes more successful for cyber-criminals, we are likely to see a sharp increase in their prevalence, as hackers identify these attacks as highly profitable.
For more info see

Frequently Asked Questions

The following describes the answers to the most frequently asked questions

Can BaQapp backup all the computers on the network?

Yes, theoretically an unlimited number of Macintosh and Windows systems or attached drives on the network can be backed up depending on the network speed, processor, and the storage capacity of the backup appliance being used. Windows systems such as Windows Vista, 7, 8, 10 and Windows Servers work seamlessly. Older Microsoft OS such as Windows 2000, and Unix will require extra utilities.

Can I use other Backup software together with BaQapp?

Yes. BaQapp will not interfere with any other brand of backup or service device. BaQapp Pty Ltd suggests that you use as many different backup technologies and systems as you are able, including cloud backup.

Can BaQapp recover old versions of a file?

Yes you certainly can, obviously provided that you have been using BaQapp, and provided that the file is archived or fairly recent. You can archive as many versions of a backup as you have the space on your storage drive,although BaQapp Pty Ltd suggest that going back a year is most practical.

Is BaQapp suitable for just one computer at home?

Yes, BaQapp is great for just one computer at home, especially if you are like the average user who wants a system that they can set and forget, and only be reminded if regular backups are not occurring.

How often should we backup?

BaQapp suggest at least every 4 hours for the local file incremental backup, and weekly for incremental image backups.

Is my data encrypted?

BaQapp data is encrypted on the storage drive. This data cannot be accessed without your encryption key, or through your BaQapp. Any data that BaQapp accesses from a remote client over the internet is also automatically encrypted while in transit.

Can we backup locked and open files?

Yes, except for a few files that cannot be copied while open under almost any system.

Am I protected against Malware & Ransomware?

Yes. Since your backups are stored under the Linux operating system in secure insulated storage which is hardened against ransomware attack by BaQapp. Windows malware is unable to affect your backups. Of course you should still continue to use anti-virus technology to protect your live data.
BaQapp uses an intelligent/network backup system (NAS backup Appliances) that has "Read" permission of your data, but your PC doesn't have "Write" permission on their storage device... In other words, don't trust USB backup systems - use only IP based solutions (including network shares/NAS).

Can I restore a lost or damaged computer completely?

Yes, BaQapp will restore your systems and software since the last image or mirror backup if you have asked it to store image backups. Although all the files under Windows 8 and 10 will be backed up, it is currently a little difficult to restore a Windows 8 and 10 systems from an image backup, although if needed support is available to help you.

Is it easy to recover my data?

BaQapp data is stored in files and folders, the same as the actual original computer, with each computer on the network clearly described. To recover a file or files, just drag and drop. Couldn't be easier! In the event of a system crash and you want to recover the whole system, you will need download to CD or USB or use the supplied restore CD or USB with the BaQappBoxx.

Is my back-up data compressed or deduplicated?

Compression and deduplication are both standard with BaQapp.

Can BaQapp backup Macintosh computers

Version 1.4x of BaQapp does allow Macintosh backups for Mac OS X, but the current version is still in Beta form. Note that BaQapp does not make image backups of Macintosh PCs because you can restore on a Macintosh completely without image backups, by simply re-installing the latest OS available from Apple, and then restoring all your files from your BaQapp.

What other features are planned for BaQapp

Continuous file backup, remote private cloud, virtualisation, where you can operate directly from your backups with suitable server hardware in 2017 and MUCH MORE.

Is my data safe with BaQapp?

You will have one copy of all your data on-site with your BaQapp, plus BaQapp will be offering the option of another back-up on your own Private Cloud at an off-site location such as your home or another office. Additionally there is currently the option of creating a mirror image that can be stored off-site, with all your data can be stored in 2 locations, on different drives. Additionally BaQapp can suggest well known low cost cloud storage services.


BaQapp Pty Ltd has no access to your data.
The monitoring service only receives an extract of the backup report text file showing the date of the most recent backup for each endpoint.
This report is automatically analysed by the BaQapp server.

BaQapp Knowledge Base

As our users ask us questions that we think might be of use to others, the questions and answers will appear here.

What does error "Errorcode: FILE_DOESNT_EXIST" mean?

BaQapp uses Windows VSS (Volume Shadow copy Services) to copy files for backup. Files are first indexed by BaQapp and that index is used to list a copy using VSS. The error "Errorcode: FILE_DOESNT_EXIST (3)" will indicates either a file that has been deleted since indexing, such as a temporary file or a file that VSS will not allow copying. Windows 10 upgrade files for Windows 7 & 8 are another example of files VSS will not allow copying. The best solution is to exclude these files from the backup process.

Where can I find a current exception list?

The current exception list that excludes Windows upgrades is on our download page. Select the 'Settings' menu, choose submenu 'General' copy the downloaded script and paste it in the 'Excluded files (with wildcards) block'.

Connecting a second backup drive

When a second drive is attached, a RAID 1 set is created. Connecting another drive can be done at a any time, even when backups are ongoing. Both drives may be different sizes, however the maximum storage, will be the smallest capacity drive. Ideally same capacity drives, should be used.
When using the ODROID BaQappBoxx there may not be sufficient power in the USB connectors to drive 2 attached USB drives, so you may have to power one or both drives used a USB3 powered USB hub, or preferably mains powered USB drives.

BaQapp is unable to access endpoint(s) due to Firewall

You may need to exclude "C:\Program Files\BackupBoxx\BackupBoxxClientBackend.exe+" from a third party firewall for the BackupBoxx client to work.
These are the instructions to exclude BaQapp from McAfee.
The Firewall prompts you to accept or refuse an application's attempt to access the Internet. When you make your selection, the Firewall creates a rule to enforce your choice. If an application does not have a rule allowing it to access the Internet, your Firewall blocks the application to protect your computer. You can manually add applications to the Program Permissions list using the following steps.
Open your security product.
Click Web and Email Protection.
Click Firewall.
Click Internet Connections for Programs drawer.
NOTE: Depending on the version of the McAfee software you have installed, this may be called Program Permissions.
Scroll to the bottom and click Add.
Click Browse and locate the file you want to add which is C:\Program Files\BackupBoxx\BackupBoxxClientBackend.exe+
Select the application and click Open.
Set the access type you want using the options in the Access drop-down menu.
Click Save.

Reasons and remedies when backup is slow

Reduce the number of simultaneous backups, by going to the Settings page, select General, and change the "Max number of simultaneous backups" to 4. If this does not speed it up, reduce to 2 or one, so that each backup finishes quicker.

Can BaQapp be set up in front of a NAS? How can this be done?

BaQappBoxx at present can only use direct attached USB HDD external storage. There are plans for iSCSI support so you could then use a NAS as an iSCSI target. BaQapp uses the enterprise grade btrfs file system, so cannot use a network file share for storage. However, we do have BaQapp-VM which does run on selected QNAP NAS and other hyper-visors as well as BaQapp-x64 for x64 PCs. Download a trial copy here,, using the BaQapp for "Oracle VM VirtualBox and QNAP" or other suitable download.

Instructions on how to re-image a BaQappBoxx SD card.

1. Download the BaQappBoxx SD Card image from,
2. Decompress the BaQappBoxx SD Card image to a folder, which will contain the image file.
3. Write the image file to the SD Card using Win32 Disk Imager, ( ). Make sure you select the correct drive letter. You will need a SD Card to USB adapter. If the SD Card fails to write you will have to format first to FAT32 by right clicking on the SD Card and format.
4. Place the SD Card into the BaQappBoxx, goes in text facing up. Make sure the card slides into and is not sitting on top of the slot.

BaQappBoxx does not recognise attached storage drive or drops out while backing up.

The USB connectors could be tarnished or dirty. Clean the connectors with an earplug and alcohol. For detailed instructions see the ODROID forum at
If using a drive which is drawing its power from the BaQappBoxx, the attached USB drive might require more power than the BaQappBoxx can supply. As drives become bigger and faster they require more power. One solution is to use a quality USB splitter or dual power cable, which is draws power from 2 USB ports, and is available free from BaQapp Pty Ltd or LINDY part number 31115. A better solution is to use storage drives that are mains powered. This problem does not occur if using a BaQappBoxxi3 which has more power.

How to allow 3rd party firewall that is preventing access to endpoints (PCs) access your PC.

The following is the file and location that needs to be excluded from any third party firewall, for the BaQapp client to work. C:\Program Files\BaQapp\BaQappClientBackend.exe
As an example, to add an exception/exclusion for McAfee, see


BaQapp Support is second to none!

When may I get help when I buy BaQapp?
Our technicians are available during Australian working hours, which is from 10:00 am to 6:00 pm Monday to Friday Australian Eastern Standard Time at present.
Is the level of support limited?
BaQapp will effectively give unlimited support at no charge where the problem is caused by a problem with the BaQapp software itself. If the problem is with your network or hardware BaQapp can only point you in the direction of where to get help. See the knowledge base before you contact BaQapp for support.
The Knowledge Base
BaQapp will be updating the knowledge base as a guide as needed.
How do I contact BaQapp technicians?
Either phone (61) 02 9955 7373 or use the form to the right to send an email to us or and we will reply promptly.
BaQapp stands behind its software and products
Unfortunately it is a fact of life that all software and hardware can have issues when used in different environments. Should a client have any issues, we at BaQapp will try to reproduce the issue and find a fix for the problem, even if it means replacement at no charge, including forward shipping and offering FREE reply paid postage for any replaced items.

Contact Us

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BaQapp Knowledge Base

BaQapp Pty Ltd works hard to keep up to date on threats to your data and storage.

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Store Locations

BaQapp Pty Ltd

Level 1, Suite 105, 66 Berry Street
North Sydney, NSW 2060 Australia
(02) 9955 7373
0416 23 7667

About BaQapp

The BaQapp story started in 1985, when ComputerWave Pty Ltd, one of the world's first computer stores, started by Bernhard Kirschner, offered a tape backup and Virus Buster service of client's computers. A ComputerWave technician would come to client's offices, attach a SCSI Exabyte tape backup unit to their computers, mostly Macintosh, and copy all the data to 8mm tape, which would then be stored securely offsite.

When Bernhard saw the first CD burner in 1992 at a trade show, he saw that backing up to CD was superior to tape. He flew to the USA to bring back one of the first desktop CD burners to start CD-ROM Services Pty Ltd (at cost of over $15,000, that would now cost just $25).

CD-ROM Services and its associate company YesVideo operate a large number of computers to duplicate discs and convert videos. With so much time spent rebuilding operating systems, the technicians under James Brough became very adept at restoring disc images.

After Bernhard carelessly drove over his computer at a very critical time, losing valuable current data because he had not got around to making a recent backup, he asked his technicians to help him find an affordable system that would ensure that this would never happen again.

The essential features were that it must make image backups to enable a full system restore to just before any loss, that the backup would report if any backups were missed, that setup must be simple and automatic, that there be an offsite backup, and that the cost must be low enough for a single user.

They found the superior backup system in open source UrBackup, created by Martin Raiber in Germany, which includes amongst its many users the US Government's National Institute of Science and Technology. Bernhard and James contacted Martin, who agreed on a joint development, and by working together they added features to create BaQapp, which ticks all the boxes, plus a lot more.

BaQapp is disruptive technology because of is ability to backup unlimited endpoints at a very low fixed cost, working on low cost ARM devices and virtual machines, keeping hardware costs down, that protects against ransomware by vaulting backups, that offers monitoring of the backup device ensuring that missed backups are reported, and that offers professional features like simple cloning for offsite storage, encryption, deduplication, compression, error correction and more.

BaQapp automatically insulates backups from ransomware making BaQapp one of the few low cost absolutely secure protection solutions from ransomware extortion.

This makes BaQapp the Enterprise Grade backup system for everyone.

About Us

Bernhard Kirschner

Role: Director

Bernhard has a long and successful history of founding successful businesses using the application of new technologies.

Bernhard Kirschner

Why get involved in Backup Software?

"Running late for meeting, no keys to open car boot for bag, put bag down behind car, rush back with keys, jump into the car and reverse over bag - with computer inside. I had a backup drive on my desk, but I had not backed up for months. It was not the first time that I had lost valuable data, so together with James Brough we looked for backup software that would ensure it would never happen to me again."
Says Bernhard Kirschner:

The specs were low cost without extra charge for additional endpoints or seats, easy to use, independent email reminder monitoring so no forgotten backups, image backup to recover the whole drive even settings, incremental for speed and minimum storage, archiving of old data, malware protection, encryption and all the other obvious backup features.

We were surprised that nothing existed that satisfied our criteria, with the best being UrBackup, a highly regarded open source backup solution used in about 5,000 networks worldwide.

We contacted the UrBackup developer Martin Raiber and together simplified installation and added features making what we believe is not only the best backup solution but one that is affordable by all.

I have always believed that if I felt a need, so would others, so we started BaQapp Pty Ltd, the backup

About Bernhard

Bernhard trained as an accountant, then in 1962 as a computer programmer. He then designed, built and patented an envelope inserting machine, using new techniques such as transistor controls and sensors, Teflon bearings and plastic gears. In 1964 Bernhard started Copystat Pty Ltd in Johannesburg, probably the first Instant Print Service in the world, using Xerox copiers, which is still operating successfully in South Africa.

Immigrating to Australia in 1977 he started Printers Devil and Sprinting print shops 1977, both of which still operate, although under Kwik Kopy and Snap banners.

In 1981 he started ComputerWave Pty Ltd, the first personal computer store aimed at the home and small business market in the Myer store Sydney. In 1986 he established Dashing North Sydney which still operating successfully with almost 100 staff and a turnover of about $30 million per year. He was responsible for introducing Desktop Publishing to both the Dashing group and many printers and graphic designers. From 1985 until 1992 ComputerWave offered an onsite tape backup service and virus removal service where ComputerWave staff would go to client´s premises and copy the contents of their hard drives to high speed magnetic tape.

Bernhard established CD-ROM Services Pty Ltd in 1993 due to the superior features of Compact Discs as a backup storage medium. CD-ROM Services Pty Ltd would supply external hard disc drives to clients to backup their data, and then copy the data to CD for archiving or distribution. CD-ROM Services was the first CD backup service outside the USA, and one of the first in the world. CD-ROM Services with James Brough developed software that duplicates USB sticks which was sold to duplicators worldwide.

In 2001 Bernhard Kirschner started and is president of the International Disc Duplication Association, (IDDA) see which is the organisation representing disc duplicators with about 250 members worldwide. Bernhard as president of the IDDA has organised, presented and chaired trade shows and conferences in LA, Las Vegas, San Jose, Miami, Amsterdam, Madrid and Hong Kong.

In 2002 Bernhard opened the Australian franchise of YesVideo, which transfers film and tape to DVD. In 2005, Bernhard started the first home study Sleep Apnea testing service.

James Brough

Role: Director

James joined CD-ROM Services Pty Ltd in 1994 as a technician and sales representative specialising in training and installing Internet Applications in client´s computers.

James Brough

James Brough is an innovator with a passion for solving problems with the perfect blend of software and hardware engineering.

About James

James was an early expert in installing and using internet software. James designed and built customised CD duplicating towers for CD-ROM Services, which enabled CD-ROM Services to duplicate discs at lower cost than its competitors. Over the years James developed specialised hardware and software for new technologies for CD-ROM services.

Amongst these was technology that could backup a collection of CD music to hard drive, either in native WAV format or as MP3. The Copyright Amendment Act was expected to make this service legal, but although it permitted transferring copyright material from one format to another, it specifically forbade charging for the service.

James also developed the Xcard Duplicator, with software and simple instructions on how to build hardware that automatically loaded data to multiple USB drives simultaneously. This software has been sold to duplicators worldwide.

James developed the software for the Discs on Demand service, where all TV programs could be recorded on hard drives. Together with specialized software, customers could order a DVD of any TV program which would be duplicated and posted within 24 hours at a cost of less than $10.00, with half the sales price going to the TV station. The TV stations loved the concept, but copyright arrangements prevented most programs being distributed customised on DVD.

James has been investigating and developing backup solutions for the multiple computers used by CD-ROM Services Pty Ltd and YesVideo Pty Ltd for at least 10 years, trying to find the perfect system that ticked all the boxes described at

The falling price of large capacity hard drives and processors has made the BaQapp backup solution very attractive.

Martin Raiber

Role: Director

Martin Raiber is known world wide as the creator of UrBackup, which is used in about 5,000 networks worldwide, and has been translated by enthusiastic users into over a dozen languages.

Martin Raiber

Martin is a programmer who lives in Munich, Germany working for technology partners GmbH, with expertise in bank security systems.
In 2006, Martin won an annual award under the category of "Best Experimental software" from the German Science Foundation for "Insight Chemistry", a virtual molecular building program, where the improvised models can be divided into three dimensional view to rotate, drag and zoom.

His father is a Professor of Physic and Radiation Measurement and his mother is a pharmacist, lecturer and viola virtuoso.

Martin has been developing the UrBackup program, written in C++ since 2010 as a Linux and Windows Open Source program, used in about 5,000 servers and 50,000 computers using the software. UrBackup is a NAS (Network Attached Service) application that can back up a theoretically unlimited number of computers to hard drive(s), giving both incremental and full file backups as well as incremental and full image backups.

Andrew Host

Role: Software Developer

Andrew Host joined CD-ROM Services Pty Ltd in 1998 as an audio engineer, sales representative and store manager. Andrew is an expert at transferring and preserving old recordings to digital format.

Andrew Host

Andrew is a skilled database programmer and website builder. Andrew has a gift for developing extremely intuitive user interfaces which enables even junior to operate the CD-ROM Services Pty Ltd Production Control, CRM, staff time sheets and Accounting Software.

This software enables even a junior operator to prepare quotes automatically, control production, prepare invoices, orders, record time sheets and much more. This database contributed to CD-ROM Services Pty Ltd success. Andrew has interfaced the YesVideo production system into this database which controls the computers converting tapes and films to DVD, which then automatically burns the DVD, prints the disc label, and produces the case cover.